TERMS AND CONDITIONS
The terms and conditions below apply to all coaching services provided by Narda Mohammed, Life & Soul Coach, to any individual or organisation. In these terms (“the Terms”), “me”/“Coach”/“I” means Narda Mohammed, and “your”/“your”/“yours” means you, the client. Purchasing any of the Services from me constitutes acceptance of the Terms. The Terms shall not be varied in any way whatsoever unless agreed in advance in writing between the parties. The term “coaching” covers happiness coaching, life coaching, personal coaching, executive coaching and business coaching for clients as applicable.
DEFINITIONS
“Fee” means the sum payable by you to me for the Services. Fees and payment methods will be agreed before Services commence.
“Services” means such coaching services (including but not limited to individual one-to-one sessions over Skype or telephone, and coaching programs made of numerous session) as requested by you, soul hypnosis session(s), angel and healing classes and mentorship, angel readings etc.
“Session” means a coaching session lasting between 75 to 90 minutes in length or any other time period as agreed by the parties. Session is expected to be paid in full before scheduled session date and time and all sessions are treated with confidentiality, compassion and care. All sessions are non-refundable.
1.Appointment
- I agree to supply the Services to you and you agree to pay the Fee for the same subject to these Terms.
1.2 The exact date and time of the supply of the Services is agreed when you book one of the session slots onwww.nardamohammed.com or both parties confirm a date and time via email.
1.3 A session may be carried out in person, over the telephone or via skype at a mutually agreed time and place.
1.4 The amount of the Fee shall be agreed in advance between the parties when you select one of the Services. By selecting a specific Service, you are agreeing to pay the Fee in full at booking or in instalments as stated in the booking form or otherwise stated.
1.5 No variation to these Terms shall be binding unless agreed in writing and signed by both parties.
1.6 No show clients will be charged the full price of the session.
1.7 You and I must be on time for the sessions whether they take place in person or by telephone.
2. Independent contractor status & Relationship
2.1 Narda Mohammed is engaged as an independent contractor. Nothing herein will be deemed or construed to create an employer-employee, joint venture, partnership, or agency relationship between Narda Mohammed and you for any purpose whatsoever.
2.2 The relationship between Coach and Client is Co-Creative, meaning both are equals in the coaching process. The first step in the Co-Creation process is the development of personal, professional or business goals. Next, the strategy is drafted with an action plan. Then, Coach holds Client accountable to stay on track, provide guidance and achieve those goals.
3. Your Status
3.1 By purchasing coaching from me, you warrant that:
(i) You are legally capable of entering into binding contracts; and
(ii) You are at least 18 years old.
3.2 You understand that your coaching results are dependent on your actions. You enter coaching with the full understanding that you are wholly responsible for creating your own results.
3.3 All advice and suggestions given are only meant to act as an aid or consideration. It is in the responsibility of the client to implement and not implement to attain a particular outcome.
3.4 You understand and agree that the Services provided by me are in no way to be construed as psychological counselling or therapy.
3.5 Feedback is necessary for both Coach and Client. It is critical to be open with thoughts, feelings and preferences before during and after coaching sessions.
4. My obligations
4.1 I shall endeavour to provide the Services in accordance with these Terms.
4.2 In the event that I cancel the Services or a Session, as applicable, for any reason, I shall offer you a new date for the Services or the Session and no additional Fee shall be payable by you.
4.3 I acknowledge that anything you share with me is completely confidential. I undertake not to disclose any information you share with me in any session in any way whatsoever (unless in the unlikely event I am required to do so by law).
4.4 I will conduct all interactions with you in a respectful and non- discriminatory manner.
4.5 I warrant that I am trained as a professional coach and I am capable of performing the coaching activities and engaged in continuous professional development activities.
4.6 I make no representation or warranty that any of the coaching methods or sessions will work for your personal circumstance.
4.7 If I make a professional judgement that coaching is not a suitable intervention for your particular situation, I will advise you of that fact.
4.8 I am intuitive and will guide the coaching sessions as the needs are communicated from client. Communication from you may be written, verbal or non-verbal.
4.9 I am not a therapist or counselor. Coaching is not a substitute for therapy, if needed.
4.10 I will be available to you by e-mail and voicemail in between scheduled meetings as defined by me accordingly.
5. Your obligations
5.1 You shall:
(i) co-operate with me as reasonably necessary in order to enable us to provide the
Services;
(ii) notify me should you have any special requirements relating to the Services prior to me providing said Services;
(iii) be expected to carry out any agreed actions or tasks by way of preparation for the sessions, and acknowledge that you are responsible for your own progress in the coaching process;
(iv) acknowledge that the coaching sessions may be personally and emotionally challenging, and on occasions you may feel frustration, annoyance or distress;
(v) take all steps to ensure that you schedule your session times when you are in an appropriate mental, emotional and physical condition to proceed with the session;
(vi) not hold me liable for any loss or cost incurred by you (or any person related to you), in the event of mental, physical, emotional stress or distress (or any other ailment or condition) caused either directly or indirectly in relation to the coaching sessions;
(vii) not hold me responsible in any circumstance for the failure (in whole or part) to achieve any of your goals;
(viii) accept the fact that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and/or professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters.;
(ix) communicate with integrity, be open to honest encouragement and create the time and energy to participate fully in the program;
(x) understand that coaching does not involve the diagnosis or treatment of mental disorders;
6. Payment
6.1 For coaching sessions payment of the Fee by you to me shall be by Paypal or card a minimum
of 24 hours before your first Session.
6.2 Payment of all sums shall be made in United States Dollars through the ‘Buy now’ buttons on my coaching page atwww.nardamohamed.com or direct payment through paypal.
6.3 You understand and agree that, in the event that if you fail to comply with this Clause, I reserve the right to: (i) charge interest on any late payment on the amount unpaid at the rate of 8% per annum above the Bank of England base rate from time to time, from (and including) the date on which payment was due until (and excluding) the date on which payment in full is made; and (ii) claim compensation for any reasonable debt recovery costs incurred by us from you should any action be undertaken to obtain settlement of the account.
7. Cancellation Policy
7.1 In the event you decide to cancel your Services and no longer wish to use them, the Fee is not
refundable and you are still liable for the remainder payments if you purchased Services through
instalment payments. You do however have the right to transfer the Services to someone you know as long as you provide this notice to us in writing over email.
7.2 In the event that you notify us that you wish to postpone the Services or the Session prior to the time of commencement of the same, you shall do so 48 hours (2 business days) or more in advance of the next scheduled Session. If you notify us less than 48 hours (2 business days) in advance of the next scheduled Session, the Fee is not refundable.
7.3 In the event that you notify us that you wish to postpone the Services or the Session, you acknowledge and agree that we cannot guarantee to reschedule the same for your preferred date and time.
7.4 In the event that you notify me that you wish to postpone the Services or the Session, you acknowledge and agree after the Coaching program has begun; any unused sessions will not be refunded, but may be rescheduled for up to 12 months after the initial payment. All unused sessions expire 12 months after initial payment.
7.5 Emergency cancellations shall be made at least 5 hours before scheduled session and shall be rescheduled for another day and time as agreed by the parties.
8. Confidentiality
8.1 Notwithstanding Article 4.3 hereinabove, the content of the coaching sessions will be confidential and I will not disclose any of your personal information to a third party without your consent.
8.2 Confidential information does not include information that:
(a) was in the Coach’s possession prior to its being furnished by the Client;
(b) is generally known to the public or in the Client’s industry;
(c) that the Coach is required by law to disclose
9. Limitation of liability
9.1 I shall not be liable to you (excluding for personal injury or death, fraud, or willful default) for
any loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, and whether in tort (including without limitation negligence, contract or otherwise) that may result in connection with the Services.
9.2 My liability to you shall at all times be limited to the amount paid, if any, by you for the Services.
10. Notices
All notices to be given under these Terms will be in writing (which may include email). Any notice given by email shall be deemed served when dispatched.
11. Force majeure
I shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to the Services, if the delay or failure was due to any cause beyond my reasonable control.
12. Waiver
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
13. Severability
If any part of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
14. Entire agreement
These Terms together with my booking confirmation constitute the entire agreement between the parties and shall exclude of any other agreement, or understanding of any kind, whether oral or written, relating to the Services.
15. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.